*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--bg: #0a0f1e;--surface: #111827;--surface2: #1f2937;--border: #1f2937;--border2: #374151;--accent: #6366f1;--accent-light: #818cf8;--accent-dim: rgba(99,102,241,.15);--text: #f1f5f9;--muted: #94a3b8;--success: #10b981;--warning: #f59e0b;--danger: #ef4444;--info: #3b82f6}body{font-family:Inter,system-ui,sans-serif;background:var(--bg);color:var(--text);min-height:100vh;font-size:14px;line-height:1.5}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:var(--surface)}::-webkit-scrollbar-thumb{background:var(--border2);border-radius:3px}.layout{display:flex;min-height:100vh}.sidebar{width:240px;background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column;position:fixed;top:0;left:0;height:100vh;padding:24px 0;z-index:100}.sidebar-logo{padding:0 20px 24px;border-bottom:1px solid var(--border);margin-bottom:16px}.sidebar-logo h1{font-size:18px;font-weight:700;color:var(--accent)}.sidebar-logo p{font-size:11px;color:var(--muted);margin-top:2px}.sidebar-nav{flex:1;padding:0 12px}.nav-item{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:8px;cursor:pointer;color:var(--muted);font-weight:500;font-size:13px;transition:all .15s;margin-bottom:2px}.nav-item:hover{background:var(--surface2);color:var(--text)}.nav-item.active{background:var(--accent-dim);color:var(--accent-light)}.sidebar-footer{padding:16px 20px;border-top:1px solid var(--border)}.logout-btn{display:flex;align-items:center;gap:8px;color:var(--muted);cursor:pointer;font-size:13px;background:none;border:none;width:100%;padding:8px;border-radius:8px;transition:all .15s}.logout-btn:hover{background:#ef44441a;color:var(--danger)}.main{margin-left:240px;flex:1;padding:32px;min-height:100vh}.page-header{margin-bottom:28px}.page-header h2{font-size:22px;font-weight:700}.page-header p{color:var(--muted);margin-top:4px;font-size:13px}.stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:28px}.stat-card{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:20px;display:flex;flex-direction:column;gap:8px}.stat-label{font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:.5px}.stat-value{font-size:28px;font-weight:700}.stat-value.open{color:var(--warning)}.stat-value.investigating{color:var(--info)}.stat-value.resolved{color:var(--success)}.stat-value.human{color:var(--danger)}.filters{display:flex;gap:10px;align-items:center;margin-bottom:20px;flex-wrap:wrap}.filter-btn{padding:7px 16px;border-radius:8px;border:1px solid var(--border2);background:var(--surface);color:var(--muted);cursor:pointer;font-size:13px;font-weight:500;transition:all .15s}.filter-btn:hover{border-color:var(--accent);color:var(--accent-light)}.filter-btn.active{background:var(--accent-dim);border-color:var(--accent);color:var(--accent-light)}.search-box{flex:1;max-width:280px;padding:8px 14px;border-radius:8px;border:1px solid var(--border2);background:var(--surface2);color:var(--text);font-size:13px;outline:none}.search-box:focus{border-color:var(--accent)}.search-box::placeholder{color:var(--muted)}.ticket-list{display:flex;flex-direction:column;gap:8px}.ticket-row{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:16px 20px;cursor:pointer;transition:all .15s;display:grid;grid-template-columns:140px 1fr 130px 120px 100px;align-items:center;gap:16px}.ticket-row:hover{border-color:var(--accent);background:var(--surface2)}.ticket-row.selected{border-color:var(--accent);background:var(--accent-dim)}.ticket-id{font-family:monospace;font-size:12px;color:var(--accent-light);font-weight:600}.ticket-preview{overflow:hidden}.ticket-customer{font-weight:600;font-size:13px}.ticket-message{color:var(--muted);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}.ticket-date{color:var(--muted);font-size:12px;text-align:right}.badge{display:inline-flex;align-items:center;gap:4px;padding:3px 10px;border-radius:20px;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.3px}.badge-open{background:#f59e0b26;color:var(--warning)}.badge-investigating{background:#3b82f626;color:var(--info)}.badge-resolved{background:#10b98126;color:var(--success)}.badge-human{background:#ef444426;color:var(--danger)}.badge-category{background:var(--surface2);color:var(--muted);border:1px solid var(--border2);font-size:11px;padding:3px 10px;border-radius:20px}.detail-panel{position:fixed;right:0;top:0;bottom:0;width:480px;background:var(--surface);border-left:1px solid var(--border);overflow-y:auto;padding:28px;z-index:200;animation:slideIn .2s ease}@keyframes slideIn{0%{transform:translate(100%)}to{transform:translate(0)}}.detail-close{position:absolute;top:20px;right:20px;background:var(--surface2);border:1px solid var(--border2);color:var(--muted);border-radius:8px;padding:6px 10px;cursor:pointer;font-size:13px;transition:all .15s}.detail-close:hover{color:var(--text)}.detail-ticket-id{font-family:monospace;font-size:12px;color:var(--accent-light);margin-bottom:8px}.detail-customer{font-size:20px;font-weight:700;margin-bottom:4px}.detail-email{color:var(--muted);font-size:13px;margin-bottom:20px}.detail-section{margin-bottom:20px}.detail-section-label{font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:1px;margin-bottom:8px;font-weight:600}.detail-message{background:var(--surface2);border-radius:10px;padding:14px;font-size:14px;line-height:1.6;color:var(--text)}.detail-ai-summary{background:#6366f114;border:1px solid rgba(99,102,241,.2);border-radius:10px;padding:14px;font-size:13px;line-height:1.6;color:#c7d2fe}.status-select{padding:8px 14px;border-radius:8px;border:1px solid var(--border2);background:var(--surface2);color:var(--text);font-size:13px;outline:none;cursor:pointer;width:100%}.status-select:focus{border-color:var(--accent)}.resolution-textarea{width:100%;padding:12px 14px;border-radius:10px;border:1px solid var(--border2);background:var(--surface2);color:var(--text);font-size:13px;line-height:1.6;resize:vertical;min-height:100px;outline:none;font-family:inherit}.resolution-textarea:focus{border-color:var(--accent)}.resolution-textarea::placeholder{color:var(--muted)}.btn{display:inline-flex;align-items:center;gap:6px;padding:9px 18px;border-radius:8px;border:none;font-size:13px;font-weight:600;cursor:pointer;transition:all .15s}.btn-primary{background:var(--accent);color:#fff}.btn-primary:hover{background:#4f46e5}.btn-primary:disabled{opacity:.5;cursor:not-allowed}.btn-secondary{background:var(--surface2);color:var(--muted);border:1px solid var(--border2)}.btn-secondary:hover{color:var(--text);border-color:var(--accent)}.btn-danger{background:#ef44441a;color:var(--danger);border:1px solid rgba(239,68,68,.2)}.btn-danger:hover{background:#ef444433}.btn-row{display:flex;gap:8px;flex-wrap:wrap}.login-container{min-height:100vh;display:flex;align-items:center;justify-content:center;background:radial-gradient(ellipse at 50% 0%,rgba(99,102,241,.15) 0%,transparent 70%)}.login-card{background:var(--surface);border:1px solid var(--border);border-radius:20px;padding:40px;width:360px;box-shadow:0 24px 64px #00000080}.login-logo{text-align:center;margin-bottom:28px}.login-logo h1{font-size:24px;font-weight:800;color:var(--accent)}.login-logo p{color:var(--muted);font-size:13px;margin-top:4px}.form-group{margin-bottom:16px}.form-label{display:block;font-size:12px;font-weight:600;color:var(--muted);margin-bottom:6px;text-transform:uppercase;letter-spacing:.5px}.form-input{width:100%;padding:11px 14px;border-radius:10px;border:1px solid var(--border2);background:var(--surface2);color:var(--text);font-size:14px;outline:none}.form-input:focus{border-color:var(--accent)}.form-input::placeholder{color:var(--muted)}.login-submit{width:100%;padding:12px;margin-top:8px;font-size:15px}.login-error{background:#ef44441a;border:1px solid rgba(239,68,68,.2);color:var(--danger);border-radius:8px;padding:10px 14px;font-size:13px;margin-bottom:16px}.empty-state{text-align:center;padding:60px 20px;color:var(--muted)}.empty-state svg{margin:0 auto 16px;opacity:.3}.empty-state h3{font-size:16px;color:var(--text);margin-bottom:6px}.loading{display:flex;align-items:center;justify-content:center;padding:60px}.spinner{width:32px;height:32px;border:3px solid var(--border2);border-top-color:var(--accent);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.toast{position:fixed;bottom:24px;right:24px;background:var(--surface2);border:1px solid var(--border2);border-radius:10px;padding:12px 18px;font-size:13px;animation:toastIn .3s ease;z-index:1000;box-shadow:0 8px 24px #0006}.toast.success{border-color:#10b98166;color:var(--success)}.toast.error{border-color:#ef444466;color:var(--danger)}@keyframes toastIn{0%{transform:translateY(16px);opacity:0}to{transform:translateY(0);opacity:1}}.overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0006;z-index:199}.new-dot{width:8px;height:8px;border-radius:50%;background:var(--danger);display:inline-block;flex-shrink:0}